TRACKFUL SUPPORT

Tap your profile picture at the top of the Today tab. Everything on this page that mentions Settings starts there.

On the Sign In screen, tap Forgot password? and enter the email on your account. We'll send you a link to set a new password.

If you created your account with Apple or Google, there's no Trackful password. Sign in with the same Apple or Google button you used before.

New email accounts need to be confirmed before the first sign in. Check your spam or junk folder for an email from Trackful. If it isn't there after a few minutes, email us from the address you signed up with and we'll sort it out.

Yes. Sign in with the same account on each device. While you're signed in, your data syncs automatically, so it's there when you switch phones.

To check that everything is up to date, open Settings → Cloud Sync. Tap it to sync right away.

Yes. Go to Settings → Switch Profile to add a profile or move between them. Each profile keeps its own program, logs and progress.

If your Apple ID is eligible, the subscription screen offers a free trial. You won't be charged until the trial ends, and you can cancel anytime before then.

Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period.

In the app, go to Settings → Manage Subscription. You can also cancel on your iPhone in Settings → your name → Subscriptions → Trackful.

After you cancel, you keep full access until the end of the period you've already paid for.

No. Your subscription is billed by Apple, so it keeps renewing until you cancel it. Cancel first, as shown above, then delete the app or your account.

Payments are processed by Apple, so refunds are handled by Apple too. Request one at reportaproblem.apple.com. We can't issue App Store refunds ourselves, but we're happy to help with anything else.

Make sure you're signed in to the same Apple ID you subscribed with. Then open the subscription screen in Trackful and tap Restore Purchase. Your access comes back right away.

Go to Settings → Data & Privacy → Manage stored data → Export My Data. Trackful creates a backup file of your workouts, nutrition and check-ins that you can save or share.

Go to Settings → Data & Privacy → Manage stored data → Delete Account. This permanently deletes your account, your cloud data and all stored photos. Deletion from cloud storage is completed within 30 days, and it can't be undone.

Remember to cancel your subscription first, since deleting your account doesn't cancel it.

Yes. Progress and meal photos are stored privately and are never publicly accessible. They're only processed to run the features that use them, such as recognizing the food in a meal photo or comparing your progress in your weekly analysis.

No. We never sell your data and never share it with advertisers. Read the full details in our Privacy Policy.

The AI identifies the foods in your photo and estimates each portion. Calories and macros then come from established food databases, not from the AI, so the numbers are consistent and reliable.

If a kitchen scale is visible in the photo, Trackful uses its reading for the portion. You can always review and adjust the grams before you log the meal.

Go to Settings → Apple Health and choose what Trackful can read and write. To change those choices later, open the Health app, tap your profile picture, then Apps → Trackful.

Open the Watch app on your iPhone, go to My Watch, find Trackful under Available Apps and tap Install.

Go to Settings → Units and choose imperial or metric.

Go to Settings → Notifications to choose which reminders you get and when. If nothing arrives, check that notifications are allowed for Trackful in your iPhone's Settings.

Go to Settings → Active Program → Switch Program. Switching resets your workout progression, your schedule and any session in progress. Your meals, check-ins, sleep and profile are kept.

Go to Settings → Workout Partner and send your invite. Once you're paired, you can see each other's streak and send a cheer. You can remove your partner at any time from the same place.

Yes. Go to Settings → App Tour → Replay Tutorial.

Check that you're online and signed in, then open Settings → Cloud Sync and tap it to try again. If it still fails, it shows the reason underneath. Send us that message and we'll take a look.

First, make sure you have the latest version of Trackful from the App Store. If the problem continues, email us with what you were doing when it happened. Sending it through Contact Support in Settings adds your app version automatically.